I wanted to let you know we were so impressed with your customer service and product that we bought another bifold door for our closet. It looks great! Thank you again!
Installation is so simple
I have two of these PVC Split Barn Doors that I purchased through Home Depot in Arnold MO. Installation is so simple along with the operation of the doors. These are a great buy for the money. Maintenance free, all parts for installation are included and easy to clean.
I am very surprised for the exceptional attention to my request.
If there is a stars for your company, from 0 to 10, your firm deserves a 11.
Such a fantastic experience!!
Probably, no definitely, the best customer service I have had in years!!!
I was at my wits end and resigned to having to make do without critical bifold door parts that were lost while I was painting my home.
Purchased at Home Depot, I contacted Home Fashion Technologies thinking that the request for part information would be ignored. That’s just the way things seem to go these days.
What a delight that Cassie responded within hours! And within a day I had a FedEx tracking number with the parts I needed. Incredibly, she knew more about the part than I did and sent me a photo of it so I didn’t have to take time to take a picture myself.
Such a fantastic experience!!
I have to post this rave review and tell you that if you have a choice, buy from this vendor. Cassie is amazing.
Sincerely and gratefully,
Golden Valley, MN
Best customer service EVER!!!!
Split Barn Doors
Just installed split barn door with louvers – absolutely beautiful – adds the functionality I needed for this space as well as makes a statement to the room! The written instructions as well as videos were well done making the installation a success.
We couldn’t be more pleased with Home Fashion Technologies, Inc. and would recommend them to anyone! We had a problem, which happens when you are renovating a home. The problem was taken care of without the slightest delay. This company worked with us, understood the problem and rectified it in the best possible way. It’s hard to find businesses in today’s world that actually, and fully, do exactly what they said they would do!! We recommend this company to anyone looking for Bi-Fold doors!! Thank you for all that you have done for us!!!
If I could give 10 stars 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟 for an Overall Rating I would. After looking at many sliding door lock systems I decided to go with The Lockit as it appeared on-line to be a quality product. Well after seeing it in the store I determined it was as it appeared on-line, QUALITY! I purchased one and finally got around to installing it which took me all of 15 minutes. It came with a choice of mounting plates and shims which I needed neither of on my installation. Quality right down the line installation was a Breeze. Very Happy with my decision to go with Lockit and I highly recommend it to everyone shopping for a sliding door lock. All The Best with your project!
An asset to your company
I am writing to commend Cassie Julich for her role in handling a product issue I had with the Lock-It door latch. I purchased three of the devices last month and found out upon opening them that the latch was too long to properly fit my sliding doors. I wrote to your customer service address and received a reply from Cassie a few hours later, even though it was a weekend. Her tone and responsiveness were outstanding. She told me that there were shorter latches available and would send them out to me the following week.
The next week she found out that the shorter latches were not in stock. Despite that setback she remained in contact, keeping me abreast of her progress. After a few weeks delay she was finally able to ship them to me today.
Cassie is an asset to your company. Thanks for putting her on your customer service desk. She has been a delight to deal with, a real rarity these days.
Great customer service!
I have to say that this has been a great customer service experience!! So much so, I also ordered a 30in to replace another door as well!