An asset to your company
I am writing to commend Cassie Julich for her role in handling a product issue I had with the Lock-It door latch. I purchased three of the devices last month and found out upon opening them that the latch was too long to properly fit my sliding doors. I wrote to your customer service address and received a reply from Cassie a few hours later, even though it was a weekend. Her tone and responsiveness were outstanding. She told me that there were shorter latches available and would send them out to me the following week.
The next week she found out that the shorter latches were not in stock. Despite that setback she remained in contact, keeping me abreast of her progress. After a few weeks delay she was finally able to ship them to me today.
Cassie is an asset to your company. Thanks for putting her on your customer service desk. She has been a delight to deal with, a real rarity these days.